Question 1

How do I create a SCENIX account?

Accepted Answer

Go to scenix.one and click "Get started for free". Enter your email and a password, then verify your address via the link sent by email. Your account is active in under 30 seconds.

Question 2

Can I use SCENIX without a credit card?

Accepted Answer

Yes. The Discovery plan offers 500 free credits with no credit card required. You can create up to 4 videos to test the studio.

Question 3

How do I reset my password?

Accepted Answer

On the sign-in page, click "Forgot password". A reset link will be sent to your email within minutes.

Question 4

Can I delete my account?

Accepted Answer

Yes. Go to Settings > Critical zone. Deletion is permanent and irreversible — all your projects and credits will be lost.

Question 5

How do credits work?

Accepted Answer

Each action (script generation, image, voice-over, video assembly) consumes a certain number of credits. The cost is displayed in the interface before each generation.

Question 6

Do unused credits roll over?

Accepted Answer

No. Unused credits at the end of a monthly period are forfeited. We recommend choosing the plan that matches your creation pace.

Question 7

Can I change my plan at any time?

Accepted Answer

Yes. You can upgrade or downgrade at any time from the Pricing page. The difference is calculated pro rata.

Question 8

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard), Mobile Money (Orange Money, MTN, Wave) and cryptocurrencies (USDT, USDC).

Question 9

How do I cancel my subscription?

Accepted Answer

Go to Settings > Current plan > Manage my subscription. You keep access until the end of your current period.

Question 10

How long does it take to create a video?

Accepted Answer

On average, full generation (script + images + voice-over + editing) takes between 3 and 8 minutes depending on the duration and complexity of your video.

Question 11

What video formats are supported?

Accepted Answer

SCENIX generates videos in vertical 9:16 format (1080×1920), optimized for TikTok, YouTube Shorts and Instagram Reels.

Question 12

Can I edit the AI-generated script?

Accepted Answer

Absolutely. After generation, you access a scene-by-scene editor where you can modify the text, narration, and visual prompts.

Question 13

What languages are available for voice-over?

Accepted Answer

Over 30 languages are available via Google TTS and ElevenLabs (depending on your plan), including French, English, Spanish, Portuguese, Arabic and many more.

Question 14

Are the generated videos royalty-free?

Accepted Answer

Yes. All videos created with SCENIX belong to you. You can use them freely on all platforms for personal or commercial purposes.

Question 15

Is there a watermark on the videos?

Accepted Answer

The Discovery plan (free) includes a SCENIX watermark. All paid plans (Micro and above) generate watermark-free videos.

Question 16

What are subtitle styles?

Accepted Answer

SCENIX offers 26 animated subtitle styles inspired by TikTok (punch, neon, karaoke, danger, cinematic, etc.). They are synced word by word with the voice-over.

Question 17

Can I add my own music?

Accepted Answer

Yes, starting from the Pro Viral plan. You can upload your own audio files. Lower plans have access to a library of 24+ royalty-free tracks.

Question 18

How do sound effects work?

Accepted Answer

You can add transition effects (whoosh, swoosh, impact, etc.) that trigger automatically between scenes for a professional finish.

Question 19

What AI models are used?

Accepted Answer

Depending on your plan: GPT-4 for scripts, AI image generation models for visuals, Google TTS or ElevenLabs for voice-over.

Question 20

How do I contact support?

Accepted Answer

Send an email to dpo@scenix.one or use the WhatsApp chat available on the website. Pro and Agency users enjoy priority support.

Question 21

Is my data secure?

Accepted Answer

Yes. SCENIX uses 256-bit SSL encryption, secure authentication via Supabase, and is GDPR compliant. Your data is never shared with third parties.

Question 22

Is SCENIX GDPR compliant?

Accepted Answer

Yes. We process your data in accordance with the General Data Protection Regulation (GDPR). You can exercise your rights of access, rectification and erasure at any time.

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